The main function of the hotline is to provide a confidential, non-judgmental environment in which vulnerable or abused women can freely discuss their problems and receive legal, social and psychological counselling.


Once the woman has established contact with the hotline, a team of professionals – a psychologist, a social worker and/or a lawyer – will assess her needs.  The team will then formulate possible solutions to her problem.




Such solutions could include family counselling, community interventions, extended family interventions, legal interventions, and, in the most extreme cases, referral to the JWU shelter or other emergency services.

Consultations with the woman can take place at either the hotline branch centre or at the woman’s home.  Regular follow-up sessions can take place in-person or by telephone.

The team will continue to monitor the case until a sustainable resolution has been reached.



A committee for combating violence against women was established by the JWU in 1994.  Its aim was to study the phenomenon of violence, the nature and extent of violence, and the factors that contribute to violence.


Experts attending the committee’s first workshop indicated that the problem of violence against women and children was indeed extensive and that it was a common practice in Jordan.  The experts also revealed that the problem of violence against women and children was being completely ignored due to insufficient legislation, cultural norms, and limited economic resources.

Furthermore, domestic violence was considered a ‘family matter’, and any attempt by outsiders to address the problem was considered as interference in family life. The victims of violence never complained about their situation and never sought help.  Their lack of action was due to their low status within the family, their ignorance about the legal provisions for their protection, and a lack of social and psychological support.

The committee decided to implement a program to combat violence against women.   Thus, in February 1995, specialists in the fields of law, health, psychology and sociology held training courses for selected JWU volunteers.  Responding to the great need among Jordanian women for legal consultation and psychological support, the JWU initiated the Hotline Project in 1996.


Established Aims of the Hotline

  • To provide female victims of violence with access to legal, psychological and social aid
  • To organize mass media campaigns to publicize the hotline and to introduce the means available to combat violence
  • To follow up specific cases and provide ongoing legal, health, and psychological counselling
  • To contribute to rehabilitation programs by setting up group support sessions
  • To form advocacy groups to promote amendments to laws that contribute to violence against women
  • To conduct research on the different aspects of domestic violence
  • To collect both qualitative and quantitative data that document violence against women and children
At the time of its inception in 1996, the hotline processed 168 cases; in 2010, the hotline processed 1322 case.  The demand for the hotline service continues to increase and JWU hotlines are now available not only in Amman, but also in Irbid, Ramtha, Madaba, Hiteen Camp, and Al-Baq’a Camp.

The hotline continues to evolve in response to the needs of the women who need it the most.




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